Freshdesk is always considered Zendesk’s top direct competitor. In every article about Zendesk alternatives, Freshdesk always appears in the list.

In every review site, you always see many users switch from Zendesk to Freshdesk.

For some, Freshdesk is a perfect Zendesk alternative. But let me tell this painful truth: Like Zendesk, Freshdesk isn’t for everyone. And if you’re looking for a help desk solution for your ecommerce store, Freshdesk is definitely not “the one.”

Confused?

I get it!

In this post, I’ll cover what Freshdesk is, its key features, pricing, pros and cons, and who should choose it.

Let’s jump in.

What is Freshdesk?
Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It has remained a popular choice for businesses that want to increase customer engagement and manage customers as they scale.

Freshdesk supports pretty useful features for customer engagement, like:

Omnichannel help desk
Team collaboration
Artificial intelligence (AI) and chatbot capabilities
Multi-channel communication management
Self-service support portal for support agents and customers
But what actually makes it a perfect alternative to Zendesk?

There are two key reasons:

Freshdesk provides almost all the same features as Zendesk does.
Freshdesk pricing plans are much more affordable than Zendesk, not to mention it has a free plan!
Sounds nice, right? I mean, who wants to keep using an expensive product while there is quite the exact same one out there at a less expensive price?

Poor Zendesk!

More excitingly, Freshdesk does offer some functionalities that Zendesk doesn’t.

Let’s move on to find out what they are.

Freshdesk features
Freshdesk provides you with a wide range of features, categorized into 6 sections as below:

Chat support: Enable chat in customer portal by integrating Freshdesk with Freshchat. You can then convert conversations into tickets.
Email support: Convert support emails into tickets.
Phone support: Enable phone calls by integrating Freshdesk with Freshcaller. Get notified whenever a customer calls. Miss calls get listed as tickets.
Twitter support: Add your company’s Twitter handle to Freshdesk. Tweets, direct messages, and brand mentions get displayed as tickets.
Facebook support: Add your company’s Facebook page to Freshdesk so you can respond to your visitor’s posts and comments. Direct messages, posts, or comments can get listed as tickets.
Website support: Place ticket forms either as a pop-up widget or by embedding it to your website.

Freshdesk लगभग सभी सुविधाएँ प्रदान करता है जैसे Zendesk करता है।
फ्रेशडेस्क मूल्य निर्धारण योजनाएं Zendesk की तुलना में बहुत अधिक सस्ती हैं, इसका उल्लेख नहीं है कि इसकी एक मुफ्त योजना है!
अच्छा लगता है, है ना? मेरा मतलब है, कौन एक महंगे उत्पाद का उपयोग करना चाहता है, जबकि कम खर्चीले कीमत पर बिल्कुल वही है